ISS - Making sense of IT

Time based support

This is our most popular support product as it is so flexible. Imagine having your own IT Department for a fraction of the cost and none of the headaches of employing a team of people to look after your system.

This is a very popular and simple solution. In a nutshell, you purchase a block of time and use it up! With a guaranteed response time, it’s like employing someone to look after you IT but without the associated headaches of employing staff.

You can use this time for anything you like, including general system housekeeping and we will work with your third party vendors to make sure a new photocopier, phone system or office move goes ahead without a hitch.

You have access to our engineers over the phone, via remote desktop and in person at your premises.

We have a dedicated Helpdesk Portal that enables you to log new incidents with us, see where we are at with any job and keep track of your account at any time of day.

Main advantages of this support service are:

  • No minimum call out charge
  • Your own IT department at the end of the phone.
  • Total flexibility of service
  • Easily budgeted
  • Includes remote desktop support.
  • Access to our Helpdesk Web Portal.
  • Guaranteed response service level agreement


If you would like to know more, feel free to pick up the phone and give us a call on 01483 268477 or fill out our Contact page.