ISS Support Plans
At ISS we believe in transparancy and honesty, we always want to be clear on what we do for you. Below are our three support plans, which show you what is included, as well as the cost per user for support. As you’ll see we’ve got plans to suit a variety of business requirements and budgets.
EssentialsProviding a core level of IT Support for your users.Per User£29.75
- Guaranteed Response Time
- User Support
- IT Administration
- Endpoint Protection
- Service Reporting
- IT Asset Management
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PremiumOur most advanced plan providing the highest level of IT servicesPer User£45.25
- Guaranteed Response Time
- User Support
- IT Administration
- Endpoint Protection
- Service Reporting
- Microsoft 365 Backup
- Proactive Monitoring
- Patch Management
- Live Client Portal
- System Documentation
- Technology Roadmap
- Email Signature Management
- Subscription Management
- Password Management
How Much Would Support Cost You?
To give you even more information on what your IT Support is going to cost, use the calculator below to select the Support Plan that best suits your needs. Enter the number of users, how long you want to commit, select any extras you might need, we’ll then provide a summary of the monthly cost for your IT Support. How easy was that!?
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Frequently Asked Questions
We work with any small business up to around 30 employees, so whether you’ve got just a couple of people, up to three dozen, we’re here to help.
For our fixed price plans, we provide a 1 hour response time, which means we’ll review, prioritise and assign your issue to an engineer to start looking at the issue.
We don’t provide On-Site support as a standard part of the support plans, as we fix over 95% of issues remotely. However you can choose it as an add-on for your plan.
Of course, we provide support to any company with their main office in the South-East of England. We use the latest remote management tools to allow us to resolve over 95% of issues remotely.
Yes, we work with a variety of manufacturers and vendors to provide both user devices such as laptops, computers and peripherals. As well as servers, networking and wireless access points, right through to Microsoft licensing.
Yes, we will review your employee numbers and utilisation to adjust your contract based on your needs, we allow you to increase or decrease your services with as your business changes.